Your files are encrypted, you're seeing ransom demands, or you suspect a breach. Don't pay anything. Don't delete anything. Call us — we have experience helping businesses recover from this.
Call Now: (587) 318-0019Disconnect the affected computers from the network IMMEDIATELY
Unplug ethernet cables and disable WiFi. Ransomware spreads to other computers through the network. Every second connected risks more encrypted files.
Do NOT shut down infected computers
Some ransomware encryption keys are stored in memory. Shutting down destroys them and can make recovery impossible. Leave computers on but disconnected.
Take photos of the ransom screen
Photograph the ransom message with your phone. The ransom note often identifies the ransomware strain, which tells us if decryption tools exist.
Call us immediately
Reach our cybersecurity team at (587) 318-0019. We'll start incident response remotely and guide you through containment steps.
Notify your leadership team
Ransomware may trigger legal obligations (PIPEDA breach notification). Leadership needs to know early so legal and insurance can be engaged.
DO NOT PAY THE RANSOM. Paying doesn't guarantee you'll get your files back. It funds criminal organizations and marks you as a target for repeat attacks.
Don't try to decrypt files yourself using random tools from the internet. You can permanently corrupt files or trigger additional malware.
Don't delete the ransomware or run antivirus yet. Forensic evidence on the infected machine helps identify the strain and find decryption options.
Don't restore from backup before the network is secured. Restoring into an environment where the attacker still has access means they'll encrypt you again.
Don't communicate about the attack on company email if that system may be compromised. Use personal phones or a separate channel.
We isolate affected systems, identify the ransomware strain, and stop it from spreading. This is the most time-critical step.
We determine what's encrypted, what's intact, and whether backups are clean. We check for data exfiltration (data theft) which is increasingly common alongside encryption.
Many ransomware strains have free decryption tools available. We check against databases of known decryptors. If decryption isn't possible, we recover from backups.
We rebuild from clean backups in a secured environment. Critical systems come back first — email, then file servers, then everything else.
We identify how the attacker got in (usually phishing or exposed RDP) and close those doors. We implement monitoring to detect future attempts early.
Prevent this from happening again. Endpoint protection, email security, and 24/7 threat monitoring prevent most ransomware attacks before they start.
Learn About Our Cybersecurity Services