Terms of Service

1. Agreement to Terms

By accessing and using the services provided by Lumen IT Inc. ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access our services.

2. Services Provided

Lumen IT provides managed IT services, including but not limited to:

• Managed IT support and maintenance
• Cloud solutions and migration services
• Cybersecurity and data protection
• Microsoft 365 administration
• VoIP phone systems (3CX)
• IT consulting and strategic planning
• 24/7 monitoring and support
• AI-powered security and automation tools

3. Service Level Agreement

Our service levels are defined in individual Service Level Agreements (SLAs) specific to each client contract. Standard response times are:

• Critical Issues: Immediate response
• High Priority: Within 2 hours
• Medium Priority: Within 4 hours
• Low Priority: Within 24 hours

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Maintain confidentiality of account credentials
• Promptly report any security concerns or breaches
• Comply with all applicable laws and regulations
• Maintain appropriate data backups
• Cooperate with our support team

5. Acceptable Use Policy

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. Prohibited activities include:

• Transmitting malware, viruses, or harmful code
• Attempting unauthorized access to systems
• Engaging in any form of network abuse
• Violating intellectual property rights
• Conducting illegal activities

6. Payment Terms

Payment terms are specified in individual service agreements. Generally:

• Services are billed monthly in advance
• Payment is due within 30 days of invoice date
• Late payments may incur interest charges
• We reserve the right to suspend services for non-payment

7. Confidentiality

Both parties agree to maintain confidentiality of all proprietary information shared during the course of service delivery. This includes business strategies, technical data, and customer information.

8. Data Protection

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure. You acknowledge that you provide information at your own risk.

9. Limitation of Liability

To the maximum extent permitted by law, Lumen IT shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill.

10. Indemnification

You agree to indemnify and hold harmless Lumen IT from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.

11. Termination

Either party may terminate services with 30 days written notice. We reserve the right to terminate immediately for violation of these Terms or non-payment.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.

13. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

14. Contact Information

For questions about these Terms of Service, please contact us: