Last Updated: March 7, 2026
By accessing and using the services provided by Lumen IT Inc. ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access our services.
Lumen IT provides managed IT services, including but not limited to:
Our service levels are defined in individual Service Level Agreements (SLAs) specific to each client contract. Standard response times are:
As a client, you agree to:
You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. Prohibited activities include:
Payment terms are specified in individual service agreements. Generally:
Both parties agree to maintain confidentiality of all proprietary information shared during the course of service delivery. This includes business strategies, technical data, and customer information.
We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure. You acknowledge that you provide information at your own risk.
To the maximum extent permitted by law, Lumen IT shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill.
You agree to indemnify and hold harmless Lumen IT from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.
Either party may terminate services with 30 days written notice. We reserve the right to terminate immediately for violation of these Terms or non-payment.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified Terms.
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.
For questions about these Terms of Service, please contact us:
Lumen IT Inc.
333 11th Avenue SW, Suite #1440
Calgary, AB T2R 1L9
Email: info@lumenit.ca
Phone: (403) 266-9911