Frequently Asked Questions

Pricing typically ranges from $100-175 per user per month, depending on your environment complexity and service level. This is usually significantly less than the fully-loaded cost of an in-house IT person ($80,000-120,000/year including salary, benefits, training, and tools) while providing broader expertise and 24/7 coverage.

We work with Calgary businesses ranging from 10 to 500+ employees. Our sweet spot is companies with 20-75 users, large enough to need professional IT support but not large enough to justify a full internal IT department. However, we also support smaller businesses looking to grow and larger organizations seeking co-managed IT support.

Critical issues (systems down, security incidents) receive immediate response with a target of 15 minutes or less. Standard requests are typically addressed within 2-4 hours. We prioritize based on business impact, ensuring the most important issues get attention immediately.

We handle the transition carefully to minimize disruption. Our onboarding process includes coordination with your existing provider (if applicable), comprehensive documentation of your environment, and a stabilization period before we take full ownership. Most transitions are complete within 2-4 weeks with minimal impact on your operations.

We offer flexible terms because we believe we should earn your business every month. While we offer discounts for annual commitments, we also provide month-to-month options. Our goal is a long-term partnership, but we do not believe in locking you in.

Absolutely. Co-managed IT is increasingly common. We can handle specific functions (like security monitoring, help desk, or after-hours support) while your internal IT person focuses on strategic projects or specialized systems.

Cybersecurity services typically range from $30-75 per user per month depending on the level of protection needed. This is a fraction of what a breach would cost. The average small business breach runs $120,000-200,000 including recovery, legal fees, and lost business.

Absolutely. Small businesses are actually preferred targets because they often have weaker defenses but still have valuable data (customer information, payment details, business records). Automated attacks do not care about your size. If you have data worth protecting, you need protection.

Traditional antivirus relies on known malware signatures. Our endpoint protection uses behavioral analysis and machine learning to detect and stop new, unknown threats. It also provides automated response capabilities, isolating infected systems before threats spread.

We implement security that follows your employees wherever they work. This includes endpoint protection on all devices, secure VPN or zero-trust access, cloud security for SaaS applications, and policies that protect data without making remote work difficult.

We respond immediately. Our incident response process includes isolating affected systems to prevent spread, investigating to understand what happened, removing the threat, restoring systems from clean backups, and implementing measures to prevent recurrence.

Yes. Insurance companies increasingly require specific security controls. We help you implement these controls and provide documentation that demonstrates your security posture. Many clients see insurance premium reductions after implementing our security measures.

Yes, we implement enterprise-grade security measures including encryption, multi-factor authentication, and access controls to protect your data.

The timeline varies based on the complexity of your environment. Small business migrations typically take 2-4 weeks, while larger organizations may require 1-3 months.

Most businesses see cost savings within 6-12 months after migration. We provide a detailed cost analysis as part of our assessment.

Absolutely. We specialize in hybrid cloud solutions that connect your on-premises systems with cloud services for optimal performance and security.

We design cloud environments to meet industry-specific compliance requirements including HIPAA, PCI, and other regulatory standards.

Modern VoIP systems can be as reliable as traditional phone service when properly implemented. We design solutions with redundancy and failover capabilities to ensure business continuity. With appropriate bandwidth and quality of service configurations, voice quality is excellent, often surpassing traditional phone systems.

We implement multiple backup strategies including automatic call forwarding to mobile devices, redundant internet connections, and battery backup systems for network equipment. Mobile applications also allow your team to make and receive calls using business numbers.

Yes, we can port your existing business phone numbers to your new VoIP system, including local, toll-free, and DID numbers. The number porting process is handled carefully to ensure zero downtime during the transition.

Most users find VoIP systems more intuitive and feature-rich than traditional phones. We provide comprehensive training tailored to your team's needs, including hands-on sessions and reference materials.

For best results, a business-grade internet connection with sufficient bandwidth is recommended. Each simultaneous call requires approximately 100 Kbps of dedicated bandwidth. We conduct thorough assessments and can recommend appropriate upgrades if needed.

IT consulting focuses on strategic guidance, planning, and project-based work, while managed services provide ongoing operational support and maintenance. Consulting helps you make the right technology decisions, while managed services ensure your technology runs smoothly day-to-day. Many clients use both.

Organizations of all sizes benefit from IT consulting. Small and mid-sized businesses gain access to executive-level IT expertise that would be expensive to maintain in-house. Larger organizations benefit from specialized expertise in emerging technologies and objective third-party perspectives.

Engagement length varies based on scope. Strategic planning engagements typically range from 4-8 weeks, while more complex digital transformation initiatives might span 6-12 months or longer.

We establish clear, measurable objectives at the outset and track progress against these metrics. Success measures typically include business outcomes (ROI, cost savings), operational improvements (efficiency gains, reduced downtime), and project-specific metrics.

Yes, we maintain independence from technology vendors and provide objective recommendations based solely on your business requirements. When specific technologies are recommended, we clearly explain the rationale.

Most businesses should evaluate their network infrastructure every 3-5 years, with updates as needed based on business growth and technology advancements. Critical components like firewalls may require more frequent updates to address evolving security threats.

Absolutely. We specialize in designing and managing networks for businesses with multiple locations. We implement secure site-to-site connectivity, centralized management, and standardized configurations across all locations.

We begin with comprehensive wireless site surveys to identify coverage gaps and interference sources. Based on findings, we design wireless networks with appropriate access point placement, channel planning, and power settings.

Security is integrated into every aspect of our network solutions. We implement defense-in-depth strategies including perimeter security, network segmentation, access controls, encryption, and continuous monitoring.

We implement secure, reliable remote access solutions including enterprise VPN services, zero-trust network access, and cloud-based security solutions that protect your data regardless of user location.