Lumen IT Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website lumenit.ca (the "Website") or interact with our services.
This policy applies to information collected through our marketing website. Our client portal services are provided through a third-party platform (SyncroMSP) accessible only to existing clients and governed by separate privacy policies.
When you use our Website, we may collect the following personal information that you voluntarily provide:
We do not maintain user accounts, chat widgets, or client portals on this marketing website.
When you visit our Website, certain information is collected automatically through our service providers:
We use the information we collect for the following business purposes:
We work with trusted third-party service providers to operate our Website and deliver our services. These providers may process your information in Canada, the United States, or other countries, and are contractually obligated to protect your data.
Our service providers include:
For detailed information about how these services handle data, you can review their respective privacy policies. By using our Website, you consent to the transfer of your information to these service providers, including those located outside Canada.
Some of our service providers operate in countries outside of Canada, including the United States. When we transfer your personal information internationally, it may be:
By using our Website, you consent to the transfer of your information to countries outside of Canada. We ensure our service providers maintain appropriate safeguards to protect your personal information in accordance with Canadian privacy laws.
When you sign up for our newsletter or provide your email address with consent to receive marketing communications, you agree to receive commercial electronic messages from Lumen IT Inc. about:
You can expect to receive approximately 2-4 emails per month.
You have complete control over the emails you receive from us:
We will process unsubscribe requests within 10 business days.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law:
When we no longer need your personal information, we will securely delete or anonymize it.
Under Canadian privacy laws, you have the following rights regarding your personal information:
You can request to see what personal information we have about you. We'll provide this within 30 days at no charge.
If any information we have about you is wrong or incomplete, let us know and we'll correct it promptly.
You can withdraw your consent for us to use your personal information at any time, subject to legal or contractual restrictions.
You have the right to file a complaint about our privacy practices with the applicable privacy commissioner.
To exercise any of these rights, please contact our Privacy Officer using the contact information below.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any breaches that create a real risk of significant harm as required by law.
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Privacy Officer
Lumen IT Inc.
333 11th Avenue SW, Suite #1440
Calgary, Alberta T2R 1L9
Email: privacy@lumenit.ca
Phone: (587) 318-0019
If you have unresolved privacy concerns, you may contact:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca
For CASL complaints:
Canadian Radio-television and Telecommunications Commission (CRTC)
Email: info@fightspam.gc.ca