Privacy Policy

Lumen IT Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website lumenit.ca (the "Website") or interact with our services.

This policy applies to information collected through our marketing website. Our client portal services are provided through a third-party platform (SyncroMSP) accessible only to existing clients and governed by separate privacy policies.

Information We Collect

Information you provide directly

When you use our Website, we may collect the following personal information that you voluntarily provide:

• Contact Forms: Name, email address, phone number (optional), and company name
• Newsletter Signup: Email address only
• Inquiry Details: Any additional information you choose to include in your messages to us

We do not maintain user accounts, chat widgets, or client portals on this marketing website.

Information collected automatically

When you visit our Website, certain information is collected automatically through our service providers:

• Technical Information: Browser type and version, device type, operating system
• Usage Information: Pages visited, time spent on pages, referring website
• Location Information: General location (city/country level) derived from IP address
• Performance Data: Page load times and website performance metrics

How We Use Your Information

We use the information we collect for the following business purposes:

To provide and improve our services

• Respond to your inquiries and service requests
• Send information about our managed IT services
• Improve our website performance and user experience
• Analyze website usage patterns to enhance our services

For marketing and communications

• Send newsletters about IT best practices, cybersecurity updates, and service announcements (with your consent)
• Provide information about our services that may interest your business
• Communicate important updates or changes to our services

For legal and security purposes

• Protect against spam, fraud, and abuse through CAPTCHA verification
• Comply with legal obligations and enforce our terms of service
• Protect our rights, privacy, safety, and property

Service Providers and Third Parties

We work with trusted third-party service providers to operate our Website and deliver our services. These providers may process your information in Canada, the United States, or other countries, and are contractually obligated to protect your data.

Our service providers include:

• Website Operations: Vercel (hosting), Umami (analytics), Cloudflare (security)
• Communications: MailerLite (email marketing)
• Location Display: Google Maps (office location)
• Client Services: SyncroMSP (client portal - existing clients only)

For detailed information about how these services handle data, you can review their respective privacy policies. By using our Website, you consent to the transfer of your information to these service providers, including those located outside Canada.

International Data Transfers

Some of our service providers operate in countries outside of Canada, including the United States. When we transfer your personal information internationally, it may be:

• Stored and processed in the United States or other countries
• Subject to the laws of those jurisdictions
• Accessible to courts, law enforcement, and national security authorities in those countries

By using our Website, you consent to the transfer of your information to countries outside of Canada. We ensure our service providers maintain appropriate safeguards to protect your personal information in accordance with Canadian privacy laws.

Email Marketing and CASL Compliance

Consent for commercial electronic messages

When you sign up for our newsletter or provide your email address with consent to receive marketing communications, you agree to receive commercial electronic messages from Lumen IT Inc. about:

• IT service updates and announcements
• Cybersecurity alerts and best practices
• Technology tips for businesses
• Company news and events

You can expect to receive approximately 2-4 emails per month.

Your email preferences

You have complete control over the emails you receive from us:

• Unsubscribe anytime: Every email includes an unsubscribe link
• Update preferences: Contact us to modify your email preferences
• Withdrawal of consent: You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal

We will process unsubscribe requests within 10 business days.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law:

• Contact form submissions: 3 years from last interaction
• Newsletter subscribers: As long as you remain subscribed plus 1 year
• Unsubscribed contacts: Email address retained to honor unsubscribe status
• Website analytics: Anonymous data retained for 2 years
• Legal obligations: As required by applicable laws or legal proceedings

When we no longer need your personal information, we will securely delete or anonymize it.

Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

Right to access

You can request to see what personal information we have about you. We'll provide this within 30 days at no charge.

Right to correction

If any information we have about you is wrong or incomplete, let us know and we'll correct it promptly.

Right to withdraw consent

You can withdraw your consent for us to use your personal information at any time, subject to legal or contractual restrictions.

Right to complain

You have the right to file a complaint about our privacy practices with the applicable privacy commissioner.

To exercise any of these rights, please contact our Privacy Officer using the contact information below.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Secure encrypted connections (HTTPS) for all data transmission
• Regular security assessments of our service providers
• Access controls limiting data access to authorized personnel
• Industry-standard security practices for data protection

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any breaches that create a real risk of significant harm as required by law.

Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we may notify you by email (if you've provided it) or through a notice on our Website
• Your continued use of our Website after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Privacy commissioners

If you have unresolved privacy concerns, you may contact: